The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
100 episodes
1 week ago
In Episode 99, I do something a little different: I take you behind the scenes as I use ChatGPT in voice mode to design a real automation from start to finish. The goal? Build an internal chatbot for product and engineering that’s trained on CX call transcripts stored in Gong, so teams can ask targeted questions (“What’s frustrating customers in Module X?”) and get instant, concise answers with deep links back to the exact call moments. You’ll hear how I frame the problem, push the model to a...
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In Episode 99, I do something a little different: I take you behind the scenes as I use ChatGPT in voice mode to design a real automation from start to finish. The goal? Build an internal chatbot for product and engineering that’s trained on CX call transcripts stored in Gong, so teams can ask targeted questions (“What’s frustrating customers in Module X?”) and get instant, concise answers with deep links back to the exact call moments. You’ll hear how I frame the problem, push the model to a...
Director vs Doer: Staying Relevant and Thriving in the A.I. Era | Episode 098
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
15 minutes
1 month ago
Director vs Doer: Staying Relevant and Thriving in the A.I. Era | Episode 098
In this episode, we dig into a shift I think is non-negotiable in today’s AI-first world: you must become the director, not the doer. Inspired by Dan Martell’s framework, we explore how AI should handle the execution — while you define the outcome, set constraints, and bring the human edge. I introduce the three pillars that separate average from exceptional direction: Vision, Taste & Care. You’ll hear how I use them in real-world workflows, the traps I fell into trying to do everything...
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
In Episode 99, I do something a little different: I take you behind the scenes as I use ChatGPT in voice mode to design a real automation from start to finish. The goal? Build an internal chatbot for product and engineering that’s trained on CX call transcripts stored in Gong, so teams can ask targeted questions (“What’s frustrating customers in Module X?”) and get instant, concise answers with deep links back to the exact call moments. You’ll hear how I frame the problem, push the model to a...
