Welcome everyone, to the Digestible Dynamics Podcast!
If you are a business user looking to innovate with Microsoft technology, then the Digestible Dynamics podcast is for you. If you are a business executive looking to further leverage your Microsoft investment, then the Digestible Dynamics podcast is for you is for you. And if you're an IT Pro looking for pro-tips and tricks that the experts are using in the field, this podcast is for you.
The Digestible Dynamics Podcast is a dedicated to helping Business Applications innovators maximize their investment in Microsoft technology. We focus on providing content and value in short (7-10 minute) episodes. So, this means you can take us with you anywhere.
Each episode will feature a Microsoft Dynamics expert whose responsibility is to highlight business value for our customers.
The content from this podcast will be release weekly and it will help you learn the D365 platform in the context of transforming your business.
Hosted on Acast. See acast.com/privacy for more information.
Welcome everyone, to the Digestible Dynamics Podcast!
If you are a business user looking to innovate with Microsoft technology, then the Digestible Dynamics podcast is for you. If you are a business executive looking to further leverage your Microsoft investment, then the Digestible Dynamics podcast is for you is for you. And if you're an IT Pro looking for pro-tips and tricks that the experts are using in the field, this podcast is for you.
The Digestible Dynamics Podcast is a dedicated to helping Business Applications innovators maximize their investment in Microsoft technology. We focus on providing content and value in short (7-10 minute) episodes. So, this means you can take us with you anywhere.
Each episode will feature a Microsoft Dynamics expert whose responsibility is to highlight business value for our customers.
The content from this podcast will be release weekly and it will help you learn the D365 platform in the context of transforming your business.
Hosted on Acast. See acast.com/privacy for more information.
In today’s fast-paced digital landscape, organizations are leveraging AI to fundamentally transform customer service operations. This shift is not just about adopting new technologies; it’s about enhancing how businesses interact with their customers. By utilizing AI-driven solutions, companies can streamline processes, provide personalized experiences, and proactively anticipate customer needs, paving the way for more efficient and responsive service.
On Today's episode, we’ll be joined by Jon Rastia, Argano’s Senior Director of Strategy, to delve into the concept of “Service Anywhere.” This innovative approach emphasizes the implementation of comprehensive AI-driven solutions designed to enhance customer service departments. We’ll explore current trends in customer service transformation, identify common pitfalls to avoid during these changes, and discuss the substantial business value that these AI-driven initiatives can bring.
Episode Topics:
Useful Resources:
About our Guest:
Jon Rastia brings 25+ years of designing and implementing CX solutions, coupled with a record of outstanding leadership and success resulting in reduced costs, increased efficiencies, and improved ROI. Jon brings a deep knowledge of successfully applying modern technology in several industries; his experience includes the retail, manufacturing, insurance, and financial services.
As a former Chief Information Officer, he has provided technology vision and leadership developing and implementing large-scale, complex enterprise information systems supporting distributed and centralized business operations. His efforts leading teams have achieved more effective and cost-beneficial enterprise-wide business solutions.
Hosted on Acast. See acast.com/privacy for more information.