This week on your Dental Top 5 Podcast, your host Amanda Hill is talking with Janiece Ervin, RDH about the Top 5 ways to use your patients behavior to help them own their disease!    Episode Highlights Approachability  Establishing rapport Knowledge Influence Acceptance Quotes   “If you don't understand how you communicate, you're not going to be good at communicating with your patients.”   “Building rapport is a fundamental aspect of communication.”   “Make sure they know the steps that are being done throughout the appointment.”   “In hygiene we are selling health, we are selling the idea that if you do these things for yourself, you will be healthy orally and systemically.”   “When they leave they need to know they have a disease, something is diseased in their mouth.”   “When you start the appointment with the focus of health, their mindset is already there.”   Links   Janiece@thedensmiles.com    More Your Dental Top 5 Episodes: https://www.ataleoftwohygienists.com/dentaltop5/    The Dental Podcast Network Channel One homepage: http://dentalpodcastnetworkchannelone.otcpn.libsynpro.com/ The Dental Podcast Network Channel Two homepage: https://podcasts.apple.com/us/podcast/the-dental-podcast-networks-channel-two/id1478530429 Amanda’s email: amandahillrdh@gmail.com