Ep 24: How (really) Listening to your Customers Led to $66M in Exits || Eli Portnoy

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The Deep Dive Lab

Jacintha Kurniawan

31 episodes

5 days ago

Are you curious about the latest innovations and trends in different industries? If so, then "The Deep Dive Lab" is the podcast for you! Each episode is a thrilling ride into a different field, from tech and business to healthcare and design. Our engaging and informative conversations are designed to make complex topics accessible and approachable, whether you're a seasoned professional or just starting out. So if you want to stay ahead of the curve and learn from the best, tune in to "The Deep Dive Lab" and join us on our journey of exploration and discovery!

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Ep 24: How (really) Listening to your Customers Led to $66M in Exits || Eli Portnoy

The Deep Dive Lab

1 hour 2 minutes 6 seconds

4 months ago

Ep 24: How (really) Listening to your Customers Led to $66M in Exits || Eli Portnoy

Eli Portnoy (with $66M in exits) taught me the importance of REALLY listening to your customers. TLDR from his chat:

Listen to what customers actually mean - during COVID, his customers asked to stop payments, but Instead, he asked: “how do we make sure we're giving them enough value that they wanna pay us?”. He pivoted, new product gained traction which led to acquisition (full story on the pod)
Your idea may change completely - Stop falling in love with your initial concept. It's just a starting point. Expect daily iterations and major pivots.
You don't need perfect conditions to start - Eli built his first company waking up at 5 AM while working at Amazon with a newborn.
Kill things fast - Bad features, wrong hires, failing strategies; follow your gut. Address problems quickly or they'll compound for years.

His current venture: https://www.backengine.com/

Linkedin: https://www.linkedin.com/in/eliportnoy/