During a recent episode of The Debrief, we spoke with Jeff Forde, Architect on the Platform Engineering team at Collectors, about building an incident management program at various stages of growth. 

In that episode, we called it growth from zero to one, one to two, and two to three. 

But what happens once you’ve scaled beyond three and answers to question you may have become that much harder to find. 

To get to the bottom of this, we chatted with Oliver Tappin, Director of SRE at Eagle Eye, about what to do once your company has reached a point where there’s no precedent or roadmap, and you can’t necessarily look to others for answers.