We have all been there - you receive an email from your manager or a firmwide message. It doesn't quite land well with you, and you feel all sorts of things.  The message from a colleague which is sent late at night for an ask. The constant pings and notifications. Whilst all the intentions behind the communications may well be meant well, sometimes, for the recipient, they are misinterpreted. Which can lead to all sorts.  In this episode, Jacqui Hanbury, founder of The Pathway Communication Company, joins me. Jacqui trained as an engineer before moving into sales, then product marketing, becoming a qualified communications coach before setting up her own business.  Jacqui helps us understand how to communicate effectively in your organisation. We discuss : How to position what you are communicating. Top-down messaging. Managing up. Communicating as a team. The different channels. The importance of letting people "vent". How to manage difficult conversations. How to make sure everyone is heard.   A lot of what we discuss will seem like common sense, fundamentally treating each other as humans and with respect.  Yet, we are sometimes guilty of forgetting this - even if it is not intentional. Thank you, Jacqui, for your time on this episode. Connect with Jacqui on LinkedIn: https://www.linkedin.com/in/jacqui-hanbury/ Learn more about how Jacqui can help you and your business : https://pathwaycc.co.uk/