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The Dave Gerhardt Show
Dave Gerhardt
311 episodes
3 days ago
Conversations about marketing and business. Hosted by Dave Gerhardt (Founder of Exit Five, Former CMO). If you work in marketing check out exitfive.com
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All content for The Dave Gerhardt Show is the property of Dave Gerhardt and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Conversations about marketing and business. Hosted by Dave Gerhardt (Founder of Exit Five, Former CMO). If you work in marketing check out exitfive.com
Show more...
Marketing
Business,
Entrepreneurship
https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/f6/8b/7a/f68b7aee-f152-6093-4640-73b3c538a0cd/mza_18044940323135081996.jpg/600x600bb.jpg
Research-First CRO: How Data Leads to Better Marketing Decisions with Haley Carpenter
The Dave Gerhardt Show
1 hour
1 month ago
Research-First CRO: How Data Leads to Better Marketing Decisions with Haley Carpenter

#281 CRO | Matt is joined by Haley Carpenter, founder of Chirpy, a conversion rate optimization agency. Haley has nearly a decade of CRO experience across agency, SaaS, and eCommerce, and she’s known for helping brands use research and testing to make smarter marketing decisions.


Matt and Haley cover:

  • Why CRO isn’t just A/B testing, and how research should guide every optimization effort
  • How to approach CRO when you don’t have massive website traffic, including scrappy testing methods and tools
  • The role of messaging, value props, and social proof in driving higher conversions (and where B2B often lags behind DTC)

By the end, you’ll have a clearer picture of how to approach CRO as a system, not just a set of tests.


Timestamps

  • (00:00) - – Intro
  • (02:09) - – Who is Haley Carpenter
  • (03:09) - – What CRO really means
  • (06:09) - – Research vs. testing explained
  • (10:09) - – Where to start CRO on a website
  • (13:09) - – Testing with limited traffic
  • (17:09) - – Using data for smarter decisions
  • (20:09) - – Building a culture of testing
  • (24:09) - – How to report CRO results
  • (29:09) - – Scrappy tools: Clarity & Hotjar
  • (34:54) - – What B2B can learn from DTC
  • (38:54) - – Why messaging matters more than features
  • (42:54) - – The power of social proof
  • (48:54) - – Common blockers to CRO success
  • (50:54) - – A surprising test result (+7% sales)
  • (52:54) - – Vanity metrics vs. real business outcomes
  • (56:54) - – Closing thoughts

Send guest pitches and ideas to hi@exitfive.com
Join the Exit Five Newsletter here: https://www.exitfive.com/newsletter
Check out the Exit Five job board: https://jobs.exitfive.com/
Become an Exit Five member: https://community.exitfive.com/checkout/exit-five-membership

***

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The Dave Gerhardt Show
Conversations about marketing and business. Hosted by Dave Gerhardt (Founder of Exit Five, Former CMO). If you work in marketing check out exitfive.com