In this episode of the Data Governance 360 Podcast, George interviews Andy Stevens from XOVOX about modernizing unified communication strategies for migrating and governing legacy audio channels. Andy discusses his background in telephone technology and how his company, XOVOX, specializes in extracting recorded telephone conversations from various systems.
- They discuss the different industries that record phone conversations, such as contact centers, emergency services, and stock trading floors, and the reasons behind it, including quality assurance, compliance, and evidence for legal proceedings.
- They also talk about the evolution of recording technologies, from magnetic tapes to hard disks to cloud-based systems. Andy explains how XOVOX helps clients convert and migrate their legacy audio channel content to open formats like WAV or MP3, making it easily accessible and playable.
- They also discuss the importance of preserving metadata associated with the recordings and how it can be used for governance, retention, and search purposes.
The conversation concludes with a discussion on the ROI and cost considerations of decommissioning legacy systems and the security risks associated with outdated recording technologies.
