In this episode of The CXpod, Joanna, Merete, and Ronny Ellefsen discuss the evolving landscape of customer experience, focusing on the importance of qualitative insights, the challenges of integrating AI, and the necessity of understanding customer needs. Ronnie shares his journey from design to consulting, emphasizing the value of user testing and the insights gained from direct customer interactions. The conversation also touches on the pitfalls of relying solely on quantitative data and the need for a balanced approach to customer feedback. In this conversation, Ronny shares insights on transformative customer experiences, the future of customer experience with AI, and the balance between data privacy and innovation. He emphasizes the importance of understanding customers and creating value through design. The discussion also touches on the impact of AI on customer experience and the need for transparency in data usage.

Ronny is found here: Ronny Ellefsen | LinkedIn