In this episode, Merete, Joanna, and Gitana Veličkaitė-Remeikienė discuss the evolving landscape of customer experience (CX), sharing personal stories and insights. Merete opens with a positive customer experience story, highlighting the importance of understanding customer needs. The conversation transitions to Gitana's background and her efforts to raise awareness of CX in Lithuania. They explore the operationalization of customer insights, the impact of AI on CX, and the balance between digital transformation and human interaction. The episode concludes with reflections on the importance of customer experience in business strategy and memorable moments in the field.

Gitana is found here: https://www.linkedin.com/in/gitanavelickaite/