Episode 2: Personalization in the face of the pandemic, increasing privacy regulation and decreasing consumer trust.

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The cxLoyalty Podcast

cxLoyalty

5 episodes

2 days ago

From experience and engagement to loyalty and everything in between. We discuss the industries' most interesting and exciting news, innovations, and subjects with industry experts from across the globe.

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Episode 2: Personalization in the face of the pandemic, increasing privacy regulation and decreasing consumer trust.

The cxLoyalty Podcast

38 minutes 59 seconds

5 years ago

Episode 2: Personalization in the face of the pandemic, increasing privacy regulation and decreasing consumer trust.

In this episode Rachel Bicking (Chief Data & Analytics Officer, cxLoyalty ) welcomes Professor Moira Clark (Founder & Director, HCCM) and Suneel Grover (Advisory Solutions Architect, SAS) to discuss personalization

Rachel, Moira and Suneel discuss:

Customer privacy, trust, and the value exchange

AI, ML and the relationship between data science and marketing

COVID-19 and its impact on personalization