CX Update #5: Customer experience in times of high inflation, How lululemon is re-thinking customer loyalty and more!

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The CX Podcast

Steven Van Belleghem

197 episodes

1 week ago

Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology. Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.

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CX Update #5: Customer experience in times of high inflation, How lululemon is re-thinking customer loyalty and more!

The CX Podcast

17 minutes 18 seconds

3 years ago

CX Update #5: Customer experience in times of high inflation, How lululemon is re-thinking customer loyalty and more!

In episode 5 of my CX Update I’m dealing with a question that many people ask me: what should we do about our CX in times of inflation and budget cuts? In this video, I’m sharing my short-run and long-run solutions. I’m also talking about new ways of customer loyalty, with a great example by Lululemon, and I illustrate the difference between being a tech company and a company that uses tech to become more customer-centric. Enjoy!