In the latest episode of The CX and Culture Connection with host Matt Egol, we hear from Dave Sommer, SVP at Bazaarvoice and former executive at Meta and Snap. Drawing from his deep experience in shopper marketing and digital media, Dave shares how the most effective brands today are built not just through ads, but through authentic, emotionally engaging experiences amplified at scale. He and Matt discuss how platforms like Bazaarvoice are helping brands spark and syndicate consumer-driven content that drives measurable impact across retail, media, and digital shelves.
From old-school shelf talkers to AI-enhanced content optimization, Dave walks us through the evolution of brand-building—highlighting how ratings, reviews, influencer partnerships, and retail media are now central to conversion. He introduces Bazaarvoice Vibe, a content platform that fuels user-generated content, sources the right influencers, and syndicates rich media across major platforms like Walmart, Target, Facebook, and TikTok. Their conversation also explores how data and insights can guide the personalization and placement of content at every touchpoint in the customer journey.
Don’t miss this packed conversation on customer experience, media innovation, and culture-driven transformation. Watch the full episode of The CX and Culture Connection with Matt Egol and guest Dave Sommer here: https://youtu.be/x9EvE7pnnUw
#CX #CustomerExperience #RetailMedia #InfluencerMarketing #BrandBuilding #DigitalTransformation #Bazaarvoice #TheCXandCultureConnection #MattEgol #DaveSommer
00:00 The Evolution of Brand Experiences
03:02 The Role of Digital Conversations in Marketing
06:12 Content Creation and Syndication Strategies
09:06 Influencer Marketing and User-Generated Content
12:08 The Shift from Advertising to Experience
14:48 Leveraging AI for Enhanced Marketing
17:53 Insights and Analytics in Retail Media
20:52 Building Collaborative Partnerships
24:00 The Future of Customer Experience and Culture
26:47 Final Thoughts and Future Directions
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More about Matt Egol and JourneySpark Consulting:
Matthew Egol, Host, Founder and Chief Executive Officer of JourneySpark Consulting
A partner at PwC Strategy for more than 15 years, Matt is a recognized thought leader in the experience management space. Matt has worked across a broad set of industries, from retail to consumer goods to healthcare to financial services to technology to industrials. Matt helps companies enhance their organizational effectiveness and build capabilities that fuse human-centered design with analytics, evolving their culture to be more customer-driven.
Matt is a regular speaker and author on customer experience, enterprise agility, and culture topics. He has authored more than 25 articles in leading publications and is a subject matter expert with MMA Global. Matt graduated magna cum laude from Dartmouth and received his MBA from Columbia, where he received the Abe Shuchman Memorial Award in marketing.
Matt launched JourneySpark Consulting to work closely with CX leaders to help shape their vision, build and develop their teams, and evolve their cultures.#journeyspark
