Prashanth Jothi, CSM at HubSpot - A day in the life of a CSM

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The Customer Success Channel

Planhat & Anika Zubair

73 episodes

8 months ago

This podcast episode marks a special moment as Anika Zubair wraps up her four-year hosting journey on the Customer Success Channel podcast. The exciting news is that we're welcoming our very own, Malin Skoglund, VP of Customer Success Americas, who will be stepping in as the new host. Listen to the full episode now and learn more about the future of our podcast. Podcast enquiries: sofia@planhat.com

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Prashanth Jothi, CSM at HubSpot - A day in the life of a CSM

The Customer Success Channel

35 minutes

2 years ago

Prashanth Jothi, CSM at HubSpot - A day in the life of a CSM

In this episode, our host Anika Zubair chats with Prashanth Jothi, Customer Success Manager at HubSpot about how to drive customer outcomes based on customer maturity. The life of a Customer Success Manager (CSM) is never a dull one. Everyday you meet fascinating people, change how businesses operate (normally for the better), and even help a few get out of a hole. Sometimes it can even be a rollercoaster of emotions! But how can a CSM make sure they are making the most of their precio...