Markus Rentsch, CEO at Remark-able - How to grow CS while focusing on customer outcomes

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The Customer Success Channel

Planhat & Anika Zubair

73 episodes

8 months ago

This podcast episode marks a special moment as Anika Zubair wraps up her four-year hosting journey on the Customer Success Channel podcast. The exciting news is that we're welcoming our very own, Malin Skoglund, VP of Customer Success Americas, who will be stepping in as the new host. Listen to the full episode now and learn more about the future of our podcast. Podcast enquiries: sofia@planhat.com

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Markus Rentsch, CEO at Remark-able - How to grow CS while focusing on customer outcomes

The Customer Success Channel

31 minutes

3 years ago

Markus Rentsch, CEO at Remark-able - How to grow CS while focusing on customer outcomes

In this episode, our host Anika Zubair chats with Markus Rentsch, CEO at Remark-able about how to grow customer success while focusing on customer outcomes. Many companies talk about customer-led growth and customer-focused business plans. But what does that actually mean? For example, how do you measure customer outcomes and what is the limitation of those metrics? Podcast enquiries: sofia@planhat.com