Irit Eizips, CCO & CEO at CSM Practice - How to close a renewal with an upsell

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The Customer Success Channel

Planhat & Anika Zubair

73 episodes

8 months ago

This podcast episode marks a special moment as Anika Zubair wraps up her four-year hosting journey on the Customer Success Channel podcast. The exciting news is that we're welcoming our very own, Malin Skoglund, VP of Customer Success Americas, who will be stepping in as the new host. Listen to the full episode now and learn more about the future of our podcast. Podcast enquiries: sofia@planhat.com

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Irit Eizips, CCO & CEO at CSM Practice - How to close a renewal with an upsell

The Customer Success Channel

38 minutes

3 years ago

Irit Eizips, CCO & CEO at CSM Practice - How to close a renewal with an upsell

In this episode, our host Anika Zubair chats with Irit Eizips, Chief Customer Officer & CEO at CSM Practice about how to close a renewal with an upsell. While gaining new customers is exciting, retaining them is where your SaaS will generate revenue. So, how does your company build the best renewal process? How do you gauge the sentiment of the customer for the renewal? And how should a CSM be compensated? Podcast enquiries: sofia@planhat.com