Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite

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The Customer Success Channel

Planhat & Anika Zubair

73 episodes

8 months ago

This podcast episode marks a special moment as Anika Zubair wraps up her four-year hosting journey on the Customer Success Channel podcast. The exciting news is that we're welcoming our very own, Malin Skoglund, VP of Customer Success Americas, who will be stepping in as the new host. Listen to the full episode now and learn more about the future of our podcast. Podcast enquiries: sofia@planhat.com

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Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite

The Customer Success Channel

44 minutes

2 years ago

Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite

In this episode, our host Anika Zubair chats with Gemma Cipriani-Espineira, Chief Customer Officer (CCO) at Chili Piper about what metrics are important and how to report them correctly. Metrics are critical in customer success – especially when reporting to the leadership team. But often SaaS businesses are unsure on how and what to report. For example, when it comes to customer success, what does leadership want to know? And what are the metrics that really matter? Podcast enquiries:...