Declan Ivory, VP of CS at Intercom - AI and the new age of customer support

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The Customer Success Channel

Planhat & Anika Zubair

73 episodes

8 months ago

This podcast episode marks a special moment as Anika Zubair wraps up her four-year hosting journey on the Customer Success Channel podcast. The exciting news is that we're welcoming our very own, Malin Skoglund, VP of Customer Success Americas, who will be stepping in as the new host. Listen to the full episode now and learn more about the future of our podcast. Podcast enquiries: sofia@planhat.com

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Declan Ivory, VP of CS at Intercom - AI and the new age of customer support

The Customer Success Channel

46 minutes

2 years ago

Declan Ivory, VP of CS at Intercom - AI and the new age of customer support

In this episode, our host Anika Zubair chats with Declan Ivory, VP of Customer Support at Intercom about how AI is transforming the customer support department. The future of customer support departments is rapidly approaching. So, what changes can we expect in 2023 and beyond? What skills will support agents need to keep up? And what key performance indicators should we be tracking when proactive support becomes the norm? Podcast enquiries: sofia@planhat.com