Hi, I am Carole T. the host of The Customer Service Therapy Podcast!
You can also find me on Youtube as The Burned-Out Bee: https://bit.ly/3CL6onR
As a former customer support representative, I share my own experience, both personal and professional. Sometimes on my own and sometimes with guests. Together, we discuss various Customer Service hot topics from the agents' perspectives. It is done with NO filters and NO bs#! Just some necessary realness shared with fun, humor, empathy, and respect.
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Hi, I am Carole T. the host of The Customer Service Therapy Podcast!
You can also find me on Youtube as The Burned-Out Bee: https://bit.ly/3CL6onR
As a former customer support representative, I share my own experience, both personal and professional. Sometimes on my own and sometimes with guests. Together, we discuss various Customer Service hot topics from the agents' perspectives. It is done with NO filters and NO bs#! Just some necessary realness shared with fun, humor, empathy, and respect.
Dans l'épisode de cette semaine, je me concentre sur la relation entre le client, son chargé de clientèle et la technologie qui pousse de plus en plus vers une robotisation du support client, des services clients, call centres, centre administratif etc.
Je partage mon expérience et mes réflexions sur la façon dont ces derniers ont été impacté au fil des ans par les nouvelles technologies et le numérique.
Si vous souhaitez également partager vos réflexions et votre expérience, vous pouvez me contacter à l'adresse customerservicetherapy@gmail.com.
Merci d'avoir écouté l'émission et à la prochaine!
The Customer Service Therapy Podcast
Hi, I am Carole T. the host of The Customer Service Therapy Podcast!
You can also find me on Youtube as The Burned-Out Bee: https://bit.ly/3CL6onR
As a former customer support representative, I share my own experience, both personal and professional. Sometimes on my own and sometimes with guests. Together, we discuss various Customer Service hot topics from the agents' perspectives. It is done with NO filters and NO bs#! Just some necessary realness shared with fun, humor, empathy, and respect.
