In this episode, I discuss the last reason why many customer service departments are often difficult to reach by phone or e-mail.

this is the last part of the series. Here is a summary of the previous reasons and episodes. You may always go back and listen again to these episodes if you wish.

Title: Episode 4 - Two  reasons why Customer Service reps are difficult to reach

Content: 

• Reason #1 - The countless number of meetings.
• Reason #2 - the underperforming systems and processes

Title: Episode 5 - Three reasons why Customer Service reps are difficult to reach

Content:

• Reason #3 The Digital pollution
• Reason#4 Capacity shortage
• Reason #5 : The constant disruptions

Title: Episode 6 - One last reason why Customer Service reps are difficult to reach

Content:

• Reason#6 The excessive multitasking habits