In customer-centric organizations, there is often a visionary leader who drives the customer experience -- regardless of their title. Whether you're an executive in marketing, IT, sales, service or HR -- you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative -- and unexpected -- ways to empower their employees and delight their customers.
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In customer-centric organizations, there is often a visionary leader who drives the customer experience -- regardless of their title. Whether you're an executive in marketing, IT, sales, service or HR -- you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative -- and unexpected -- ways to empower their employees and delight their customers.
Setting CX as Your North Star with Paul Papas, Global Managing Partner of IBM’s Business Transformation Services
The Customer Experience Show
53 minutes 37 seconds
4 years ago
Setting CX as Your North Star with Paul Papas, Global Managing Partner of IBM’s Business Transformation Services
This episode features an interview with Paul Papas, Global Managing Partner of IBM’s Business Transformation Services. He has led the launch of IBM’s design and CX division called IBM iX as well as their Enterprise Strategy Consulting services. Paul has been named one of the world’s “Top 25 Consultants” by Consulting Magazine, among the world’s top 5 CRM influential leaders, and the “King of Commerce” by CRM Magazine. Before IBM, he was a Partner at PriceWaterhouseCoopers. In this episode, Paul discusses providing value to customers first and foremost, incorporating agile and design thinking into CX, and getting clients hooked on the customer journey.
The Customer Experience Show
In customer-centric organizations, there is often a visionary leader who drives the customer experience -- regardless of their title. Whether you're an executive in marketing, IT, sales, service or HR -- you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative -- and unexpected -- ways to empower their employees and delight their customers.
