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The Customer Experience Podcast
Troy Batchelor
8 episodes
3 days ago
"It's my pleasure to invite you to our customer experience podcast series discussing client centric best practices, tools and ideas with today's top FM leaders." Troy Batchelor - Retail Customer Experience Evangelist French Company LLC
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Business
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"It's my pleasure to invite you to our customer experience podcast series discussing client centric best practices, tools and ideas with today's top FM leaders." Troy Batchelor - Retail Customer Experience Evangelist French Company LLC
Show more...
Business
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Tom Kay: "It's easy to be busy, but it's hard to be productive"
The Customer Experience Podcast
17 minutes 33 seconds
7 years ago
Tom Kay: "It's easy to be busy, but it's hard to be productive"
Tom Kay is the Vice President of sales and marketing at EnTouch inTouch, Internet of Things & Cloud App Experts. When I asked Tom what advice he would give to himself years ago, after all this time in the industry, he gracefully said "Run!". We both laughed because that's the reality of many FMs in the industry. Tom's real advice is: "Make an effort to align yourself with your folks. Sometimes we are so focused on something that we might forget that there are other intelligent people around us. Do Make a daily effort to learn from one another and stretch yourself to be better." Tom has a really interesting perspective of how important it is to learn from everyone and translate that to customers, employees, employer and family. He also has really clear and actionable advice to keep yourself organized and accountable. "If I can pull out 1 message from one of your previous podcasts and apply it I have created value for myself and someone else." - Tom Kay
The Customer Experience Podcast
"It's my pleasure to invite you to our customer experience podcast series discussing client centric best practices, tools and ideas with today's top FM leaders." Troy Batchelor - Retail Customer Experience Evangelist French Company LLC