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The Customer Experience Podcast
Troy Batchelor
8 episodes
3 days ago
"It's my pleasure to invite you to our customer experience podcast series discussing client centric best practices, tools and ideas with today's top FM leaders." Troy Batchelor - Retail Customer Experience Evangelist French Company LLC
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Business
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All content for The Customer Experience Podcast is the property of Troy Batchelor and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
"It's my pleasure to invite you to our customer experience podcast series discussing client centric best practices, tools and ideas with today's top FM leaders." Troy Batchelor - Retail Customer Experience Evangelist French Company LLC
Show more...
Business
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The Future of The FM Industry
The Customer Experience Podcast
10 minutes 26 seconds
7 years ago
The Future of The FM Industry
The facility maintenance industry has gone through a lot of change since the early years of it being explored as a discipline. Real estate, retail, and operations have also evolved continuously making an impact on the way we manage and maintain the facilities and provide services. If we look back to 10 years ago and compare the industry to where we are at today, we can certainly spot some of those changes - We have more software now, processes are more streamlined, we have a broader reach and there are more ways to contract and subcontract various services. The truth is, all the professionals in the industry are always looking to improve, to solve problems, to adapt, and to deliver higher and higher quality services every time. The change doesn't stop. In this episode me and the guests that we've had in the podcast answer to the question - Where do you see the facility maintenance industry in the next 5 or 10 years?
The Customer Experience Podcast
"It's my pleasure to invite you to our customer experience podcast series discussing client centric best practices, tools and ideas with today's top FM leaders." Troy Batchelor - Retail Customer Experience Evangelist French Company LLC