"It's my pleasure to invite you to our customer experience podcast series discussing client centric best practices, tools and ideas with today's top FM leaders."
Troy Batchelor - Retail Customer Experience Evangelist
French Company LLC
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"It's my pleasure to invite you to our customer experience podcast series discussing client centric best practices, tools and ideas with today's top FM leaders."
Troy Batchelor - Retail Customer Experience Evangelist
French Company LLC
The Customer Experience Podcast Episode 3 - Chris Fairchild
The Customer Experience Podcast
16 minutes 4 seconds
7 years ago
The Customer Experience Podcast Episode 3 - Chris Fairchild
Chris Fairchild is the president of National Filter Service, he started 27 years ago and still manages it today along with the great staff and team in the headquarters right outside of Virginia.
One of the biggest lesson he’s learned and shared with us is that you're the one who created the vision. You're the one who led it to the point where you had all these other employees and be it for selfish reasons or concern that others can do better. You need to remain involved at just as much level as you always did because you're the one that's leading it.
Chris also talked about their biggest challenges in the business, “horror” stories, how he foresees the industry over the next 10 years, and his best practices to keep himself organized and running the business even while traveling.
Don’t miss out in the opportunity to learn from his experience.
The Customer Experience Podcast
"It's my pleasure to invite you to our customer experience podcast series discussing client centric best practices, tools and ideas with today's top FM leaders."
Troy Batchelor - Retail Customer Experience Evangelist
French Company LLC