As the New Year begins, many people take time to reflect on the past and set personal goals for the months ahead. But why wait for the New Year, Mondays or new months?   Psychologists have recognised these chapter breaks as the Fresh Start Effect. A moment in time when we renew optimism and motivation, and it’s this trigger point that allows us to leave past failures behind and start anew.   But what about for businesses?   It’s a time for businesses to learn from last year’s friction points, refine their customer journey maps (CJMs), align teams across the organisation and create a roadmap for delivering consistent and memorable experiences in 2025.   Don’t miss out the 5 crucial steps in this episode: Identify key stages Look at touch points Visualise the current experience Map out customer emotions Envisage what the ideal journey looks like Bring in voices from every corner of the business, challenge the status quo and get ready to make bold, game-changing moves.   Keep pushing forward with your New Year business development goals – tune into this episode and uncover the secrets and practical steps to ramp up success.   Connect with us!   Instagram: @fabricxlabs LinkedIn: https://www.linkedin.com/company/fabricxagency LinkedIn: https://www.linkedin.com/in/si-elliott/