Home
Categories
EXPLORE
True Crime
Comedy
Society & Culture
Business
Sports
Technology
History
About Us
Contact Us
Copyright
© 2024 PodJoint
Podjoint Logo
US
00:00 / 00:00
Sign in

or

Don't have an account?
Sign up
Forgot password
https://is1-ssl.mzstatic.com/image/thumb/Podcasts112/v4/8e/c7/b5/8ec7b547-efc3-6a33-0487-db3fe0207c3e/mza_3344403451836228184.jpg/600x600bb.jpg
The Customer Experience Lab
Fabricx
26 episodes
3 weeks ago
Show more...
Entrepreneurship
Business,
Marketing
RSS
All content for The Customer Experience Lab is the property of Fabricx and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Show more...
Entrepreneurship
Business,
Marketing
https://is1-ssl.mzstatic.com/image/thumb/Podcasts112/v4/8e/c7/b5/8ec7b547-efc3-6a33-0487-db3fe0207c3e/mza_3344403451836228184.jpg/600x600bb.jpg
CX Principle 8: Consider all the senses
The Customer Experience Lab
7 minutes
1 year ago
CX Principle 8: Consider all the senses
Have you ever considered sensory marketing or ever been compelled to buy something due to the smell, touch, taste, sound or sight? In this episode you can find out how Bloomingdales, Octopus Energy, GT85, Rolls Royce and many other brands have leveraged sensory marketing to leave a lasting memory. Find out how you can consider all the senses and enhance customer experiences. Thanks for listening.   Don’t miss out on your FREE customer journey mapping template, and get your copy of the CX Principles white paper: https://fabricx.agency/cx-principles/   Connect with us! Instagram: @fabricxlabs LinkedIn: https://www.linkedin.com/in/si-elliott/   Research related to this episode: https://www.psychologytoday.com/us/blog/the-athletes-way/201506/how-does-scent-drive-human-behavior https://econsultancy.com/octopus-energys-head-of-digital-on-creating-outrageously-good-customer-experiences/ https://octopus.energy/shut-up-and-hold-me/ http://bibl.imuz.uw.edu.pl/wp-content/uploads/sites/285/2017/12/North-Hargreaves-McKendrick_1999.pdf https://thedecisionlab.com/intervention/how-in-store-music-increased-french-wine-sales-by 330#:~:text=Although%20the%20music%20had%20no,wine%2C%20which%20prompted%20 the%20behavior  
The Customer Experience Lab