You know that moment when a house looks stunning from the outside—sleek facade, modern windows—but then, once inside, you turn on the tap and… no water comes out?

That’s exactly what it felt like using Lunar, one of the Nordics’ most hyped digital banks.

In this episode, I take you inside a real-life user experience: ordering a simple physical card (twice!) and never receiving it—despite being a premium customer. We’ll unpack how a beautiful interface can’t save you when the operational plumbing is missing.

From silent customer support to vanishing cards in the postal void, this story isn’t just about one bank—it’s a cautionary tale for any digital service trying to scale without strong foundations.

Let’s talk about pipes, promises, and the price of forgetting your customer.