S204 - Setting up Customer Success Function within your Organization

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The CS Mentor - All things Customer Success

Ankit Aggarwal

41 episodes

5 days ago

When I started my career in Customer Success, I used to get hundreds of questions around my role. The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role. Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast. Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify Music by LiQWYD. Licensed under Creative Commons.

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Management

Business

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S204 - Setting up Customer Success Function within your Organization

The CS Mentor - All things Customer Success

53 minutes 11 seconds

4 years ago

S204 - Setting up Customer Success Function within your Organization

Starting a CS Department is never an easy decision. Moreover, Starting it right and also at the right timing is imperative. In this episode with Puneet, I am discussing the nuances of starting the CS function and how to scale it as the organization grows.

More Read:
https://customersuccessbox.com/how-to-start-a-customer-success-department/