When I started my career in Customer Success, I used to get hundreds of questions around my role.
The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role.
Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast.
Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify
Music by LiQWYD. Licensed under Creative Commons.
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When I started my career in Customer Success, I used to get hundreds of questions around my role.
The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role.
Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast.
Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify
Music by LiQWYD. Licensed under Creative Commons.
In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction Metrics viz. NPS and CSAT. Tune in to this episode to know what are these are how are they used.
The CS Mentor - All things Customer Success
When I started my career in Customer Success, I used to get hundreds of questions around my role.
The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role.
Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast.
Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify
Music by LiQWYD. Licensed under Creative Commons.
