Credit Union leaders have benefited from the credit union-specific, research-based training ServiStarConsulting provides. This podcast highlights the benefits of our training programs while bringing in those in the industry who are subject matter experts. Sit back, relax, and listen to this credit union industry podcast that has been on the air for nearly 10 years.
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Credit Union leaders have benefited from the credit union-specific, research-based training ServiStarConsulting provides. This podcast highlights the benefits of our training programs while bringing in those in the industry who are subject matter experts. Sit back, relax, and listen to this credit union industry podcast that has been on the air for nearly 10 years.
Service Excellence Deep Dive with Certified Trainer: Extra Effort and Consistency
The Credit Union Leadership Podcast
22 minutes 19 seconds
5 months ago
Service Excellence Deep Dive with Certified Trainer: Extra Effort and Consistency
We continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.
In this episode we talk about:
We don't teach Service Excellence because it's new. It's not new, it is who we are.
How building your competence allows you to give extra effort in your service.
How certified trainers use coaching for performance in every training they facilitate
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Links from show:
Certify your trainers in ServiStar material
Attend our course on Defusing Irate Members
Attend our Monthly Service Excellence Workshops!
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The Credit Union Leadership Podcast
Credit Union leaders have benefited from the credit union-specific, research-based training ServiStarConsulting provides. This podcast highlights the benefits of our training programs while bringing in those in the industry who are subject matter experts. Sit back, relax, and listen to this credit union industry podcast that has been on the air for nearly 10 years.
