Great leaders set the example by representing the ideal team player. However the major pitfall for most managers is they still perform the tasks meant for their team. We must be willing, able and actually do the work. We must grow with our role. What is more critical, is leaders must emphasize the importance leading by example outside of this the operational tasks.   In this episode we talk about and answer these questions: The distinction between soft and technical skills Using the Deficiency Diagnosis to identify the willingness of an employee Catching People Doing It Right & Delegation are discriminatory How do I get my team to embrace a sales role? What are banks doing better than credit unions to get better engagement from their employees? Introducing our producer, Rian!     Click Here to Submit Your Questions     Links from show:   Certify your trainers in ServiStar material    Referral Sales Champion - Equip your team with the skills to improve their sales   Subscribe to ServiStar Leadership Podcast on your favorite streaming service