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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
Why 79% of Your Team Managers are Poor Coaches and What to Do About It
The Contact Center Gurus
38 minutes 45 seconds
4 years ago
Why 79% of Your Team Managers are Poor Coaches and What to Do About It
Blair Stevenson. Founder of BravaTrak.
Sales Leadership Specialist
Over 20 years’ experience assisting companies to increase revenue and achieve their sales growth targets.
Degree in Psychology. Applies behavioral science principles to enhance sales leadership in contact centers and inside sales teams.
Author of ‘Game On 2nd Ed: How to create a world-class coaching culture so you boost engagement and drive results.’
It is available on Amazon here: https://tinyurl.com/4ufwps4a
You can reach Blair at: blairs@bravatrak.com
www.bravatrak.com
Take Advantage of a Free Sales Coaching Audit from Bravatrak, mention the CTG Podcast!
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The Contact Center Gurus
The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
