Alex is a partner at Adler Advisors. His career in telecommunications started as an independent Time Warner Cable sales consultant for Sandler Partners. After only 18 months he had acquired 395 clients! Him and his team are Technology Leaders, who simplify the technology buying process from start through service. They believe an unbiased technology recommendation builds long lasting partnerships and future proofs our client’s organizations. Every engagement is custom built with a focus on driving their specific business outcomes through a simple yet proven process. Alex's Linkedin: https://www.linkedin.com/in/alexmcbratney/ Aarde is CEO of Clariti. Clariti is a peer network designed to help businesses discover, select, launch, and maintain technology. Our company helps ensure technology and business partner alignment to reduce risk of project failure and overspending. By working with our team, your company can optimize and become more efficient with the vendor and product selection process. Allowing alignment to your business goals without spending large amounts of internal resources or time. For the last 2 decades Aarde's professional experience has been in the Contact Center world, helping businesses support their consumers through cloud-based technologies. He enjoys working with large global customer service teams to increase, customer experience, customer loyalty, operations, customer service. Aarde is the author of 'Enable Better Service: A Customer Service Contact Center Story of Breaking Away from the Norm Through Creativity, Technology and Innovation'. Available on Amazon. Aarde's Linkedin: https://www.linkedin.com/in/aarde-cosseboom-99755546/ Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM