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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
Next Generation CX with Jeofrey Bean: Why Gen Z Is Rewriting Customer Experience
The Contact Center Gurus
37 minutes
2 months ago
Next Generation CX with Jeofrey Bean: Why Gen Z Is Rewriting Customer Experience
Gen Z is reshaping customer experience in ways most brands aren’t ready for. In this episode, Darren Prine is joined by CX thought leader Jeofrey Bean, author of Next Generation Customer Experience, to discuss why Gen Z is so different, what most companies are missing, and how leaders can deliver CX that wins their trust and loyalty. From trust and peer recommendations to the right balance of AI and human empathy, this conversation is packed with insights for today’s CX and contact center leaders
The Contact Center Gurus
The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
