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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
Mentorship: Understanding and developing the next generation of Customer Success Leaders
The Contact Center Gurus
23 minutes 53 seconds
3 years ago
Mentorship: Understanding and developing the next generation of Customer Success Leaders
Eddie Christian is the Global Head of Customer Success as Resy, American Express Global Dining Network. Eddie is also a former professional baseball player and a talented Customer Success and Customer Experience leader with over 17 years of experience in Customer Success, Sales and Marketing. He brings a wealth of expertise with particular strengths in organization building, increasing client satisfaction with a focus on decreasing user churn, increasing product adoption and developing processes, procedures and workflows to optimize the client experience.
With an abundance of experience in building teams, Eddie has a unique skill and understanding of how to mentor team members with a focus on internal collaboration.
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The Contact Center Gurus
The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
