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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
How is AI-Powered Speech Analytics transforming Contact Center Performance
The Contact Center Gurus
49 minutes 43 seconds
4 years ago
How is AI-Powered Speech Analytics transforming Contact Center Performance
Jim is the Chief Customer Officer – Etech Global Services
Jim is a 33-year veteran of the call center/BPO industry with an impeccable track record of innovation and advanced business intelligence. Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow.”
Episode Sponsors
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The Contact Center Gurus
The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
