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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
Future of Knowledge Management | Martin Hobratschk
The Contact Center Gurus
27 minutes 47 seconds
2 months ago
Future of Knowledge Management | Martin Hobratschk
In this episode of Contact Center Journeys, host Darren Prine sits down with knowledge management expert Martin Hobratschk to discuss the future of knowledge systems in customer experience. They explore the symptoms of broken KM, the risks of “digital landfills,” and how AI is reshaping knowledge management across contact centers.
The Contact Center Gurus
The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
