All content for The Contact Center Gurus is the property of Jessica Voss and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
John Kelly, CRO with SupportLogic discusses why Protecting Existing Customer Revenue is Vital to Growth and Success.
Customer Support doesn't have to Suck if you can focus in on the right customer lens.
My journey has come full circle – from my early days as a technical support engineer, working directly with F100 customers, to ultimately leading large global complex support and service organizations. It feels like I’ve seen it all. 20 years ago, SupportLogic would have made my life significantly easier… fewer escalations, happier customers, and a lot less stress.
https://www.supportlogic.io/why-i-joined-supportlogic-by-john-kelly/
Episode Sponsors
www.supportlogic.io
www.balto.ai/guru
www.ozonetel.com
www.cloudtechgurus.com
#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
The Contact Center Gurus
The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
