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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
Customer Success Myth Buster – Separating Fake News from Reality
The Contact Center Gurus
28 minutes 41 seconds
3 years ago
Customer Success Myth Buster – Separating Fake News from Reality
Andreas Knoefel:
· Top50 Customer Success Influencer for the second year in a row
· Inventor of the Customer Success Performance Index™, a benchmark which highlights how the best-in-class businesses achieve 28% higher NRR
· Chief Customer Officer and CS strategy consultant from startups, to SMB’s and F100 enterprises
· Math Ph.D. (don’t hold that against me)
· Mountain biker, backpacker and hobby chef
Sponsors:
www.balto.com/guru
www.supportlogic.com
www.ozonetel.com
www.cloudtechgurus.com
The Contact Center Gurus
The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
