The Community Lounge is a place where community managers from video games studios and publishers tell their story of how they got into the role, talk about the challenges they face, and share tips to help other community managers.
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The Community Lounge is a place where community managers from video games studios and publishers tell their story of how they got into the role, talk about the challenges they face, and share tips to help other community managers.
“You cannot teach this in a college class” with Kayla Goullaud
The Community Lounge
33 minutes 50 seconds
6 months ago
“You cannot teach this in a college class” with Kayla Goullaud
Today’s guest is Kayla Goullaud, an experienced community manager who has worked on EverQuest 2, Forza Motorsport, and the Forza Horizon franchise. She also spent years with the Xbox Live Policy and Enforcement team, tackling everything from player bans to community safety.
We chat about the complexities of game community management, the challenges of player moderation, and the importance of context in enforcement decisions. Kayla shares insights on breaking into the industry, the evolving role of community managers, and why people remain the most valuable data point in gaming communities.
Games mentioned in this episode:
EverQuest 2
Forza Horizon 3
Forza Horizon 4
Forza Horizon 5
Forza Motorsport
Deep Rock Galactic
Star Wars Outlaws
Find Kayla on:
LinkedIn
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The Community Lounge
The Community Lounge is a place where community managers from video games studios and publishers tell their story of how they got into the role, talk about the challenges they face, and share tips to help other community managers.
