The Community Lounge is a place where community managers from video games studios and publishers tell their story of how they got into the role, talk about the challenges they face, and share tips to help other community managers.
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The Community Lounge is a place where community managers from video games studios and publishers tell their story of how they got into the role, talk about the challenges they face, and share tips to help other community managers.
Today’s guest is Erik Jakobsson, a community manager at Paradox Interactive in Sweden, where he leads a team of ambassadors. Erik's journey into the gaming industry is unique—he started by running a fan Discord server that was eventually acquired by Paradox, leading to his first role in community management.
We chat about growing and moderating large online communities, the challenges of keeping a Discord server healthy, and how community managers can positively impact player engagement and sentiment.
Erik also shares insights on recruiting ambassadors, managing multilingual communities, and the evolving role of community management in the games industry.
Games mentioned in this episode:
Hearts of Iron IV
Path of Exile 2
Supervive
Find Erik on:
LinkedIn
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The Community Lounge
The Community Lounge is a place where community managers from video games studios and publishers tell their story of how they got into the role, talk about the challenges they face, and share tips to help other community managers.
