Guest: Seth Wylie, Director of Customer Success Ops & Admin Community at Gainsight (at the time of the recording)
In this episode, Seth explores:
- Transitioning from a subject matter expert role to managing a community for that role
- Value of Human-First community leadership
- Community members’ hunger for connection beyond resources
- Prioritizing programs that most matter to both the business and members
- How non-Community teams engage in community-building & how Community teams should play a role
- Continued trend toward virtual connection
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