[DONATE TO NMCAA] The Collective US welcomes data leads Tish Stave and Grant Card to demystify how NMCAA uses the ROMA framework—Results Oriented Management and Accountability—to plan, measure, and continuously improve services. They explain how community needs assessments and outcome tracking inform funding, board decisions, and day-to-day pivots, balancing hard numbers with client stories. A new cross-program database, Empower, now de-duplicates records and reveals full client journeys across housing, Head Start, Meals on Wheels, financial education, and more—showing NMCAA served ~10,000 people in a recent year. The team discusses confidentiality, informed consent, and tailoring data visuals for different audiences, plus near-term goals like universal intake and after-hours, client-facing tools. They share real examples of adapting programs (e.g., COVID shifts, caseload acuity) and celebrate staff milestones and kudos. In a fun closer, Grant likens data to hip-hop—steady beat, highs and lows, and collaboration—underscoring how data guides action without replacing compassion.