"The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis
Erik Torenberg, Nathan Labenz
293 episodes
5 days ago
A biweekly podcast where hosts Nathan Labenz and Erik Torenberg interview the builders on the edge of AI and explore the dramatic shift it will unlock in the coming years.
The Cognitive Revolution is part of the Turpentine podcast network. To learn more: turpentine.co
All content for "The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis is the property of Erik Torenberg, Nathan Labenz and is served directly from their servers
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A biweekly podcast where hosts Nathan Labenz and Erik Torenberg interview the builders on the edge of AI and explore the dramatic shift it will unlock in the coming years.
The Cognitive Revolution is part of the Turpentine podcast network. To learn more: turpentine.co
The Customer Service Revolution: Building Fin, with Eoghan McCabe & Fergal Reid of Intercom
"The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis
1 hour 34 minutes
1 month ago
The Customer Service Revolution: Building Fin, with Eoghan McCabe & Fergal Reid of Intercom
Today Eoghan McCabe and Fergal Reid of Intercom join The Cognitive Revolution to discuss building their AI customer service agent Fin, exploring how they achieved a 65% resolution rate through rigorous optimization and custom model training rather than relying on base model improvements, while pioneering outcome-based pricing at $0.99 per resolution.
Shownotes brought to you by Notion AI Meeting Notes - try one month for free at: https://notion.com/lp/nathan
Sponsors:
Linear:
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AGNTCY:
AGNTCY is dropping code, specs, and services. Visit AGNTCY.org. Visit Outshift Internet of Agents
Claude:
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Shopify:
Shopify powers millions of businesses worldwide, handling 10% of U.S. e-commerce. With hundreds of templates, AI tools for product descriptions, and seamless marketing campaign creation, it's like having a design studio and marketing team in one. Start your $1/month trial today at https://shopify.com/cognitive
PRODUCED BY:
https://aipodcast.ing
CHAPTERS:
(00:00) About the Episode
(03:43) Keeping Up With AI
(09:56) Evaluating Models and Evals
(13:04) Incumbents vs. Startups
(18:54) Product Risk and Judgment (Part 1)
(19:00) Sponsors: Linear | AGNTCY
(21:34) Product Risk and Judgment (Part 2)
(23:42) The Klarna Layoff Story (Part 1)
(32:11) Sponsors: Claude | Shopify
(36:13) The Klarna Layoff Story (Part 2)
(36:14) Driving Resolution Rate
(45:00) Intelligence Isn't the Bottleneck
(50:10) Closing the Automation Gap
(56:20) Human vs. AI Accuracy
(01:01:03) The Nuance of Speed
(01:04:48) Considering Paradigm Changes
(01:09:31) Outcome-Based Pricing Model
(01:19:12) Casual Hacking and Insights
(01:26:05) AI Adoption and Ambition
(01:36:00) Outro
"The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis
A biweekly podcast where hosts Nathan Labenz and Erik Torenberg interview the builders on the edge of AI and explore the dramatic shift it will unlock in the coming years.
The Cognitive Revolution is part of the Turpentine podcast network. To learn more: turpentine.co
