Every year, our EMS colleagues at Fitch and Associates publish the "What Paramedics Want," industry trend report. Have you read it? Is your leadership style and knowledge correlating with national trends? Join me during this episode as EMS Educator and Vermont Deputy Commissioner of Public Safety, Dan Batsie, and I explore the report and discuss current trends, hot topics, education, leadership, and culture of the EMS profession.Please note, however, that Dan Batsie and I have no financial di...
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Every year, our EMS colleagues at Fitch and Associates publish the "What Paramedics Want," industry trend report. Have you read it? Is your leadership style and knowledge correlating with national trends? Join me during this episode as EMS Educator and Vermont Deputy Commissioner of Public Safety, Dan Batsie, and I explore the report and discuss current trends, hot topics, education, leadership, and culture of the EMS profession.Please note, however, that Dan Batsie and I have no financial di...
What if Disney Ran Your Ambulance Service? A Customer Service Approach to EMS and Acute Care Medicine.
The Clinical Concepts Podcast
36 minutes
2 years ago
What if Disney Ran Your Ambulance Service? A Customer Service Approach to EMS and Acute Care Medicine.
EMS providers often think about the acute care medicine component of their career. Although this is incredibly important, have you ever stopped to think about what is actually happening from an interpersonal perspective? By providing high quality, evidence supported patient care, we are providing a service to our communities and our patients which we ultimately bill and/or receive funding for. Because of this, patients are our customers, and deserve to be treated as such. As EMS professi...
The Clinical Concepts Podcast
Every year, our EMS colleagues at Fitch and Associates publish the "What Paramedics Want," industry trend report. Have you read it? Is your leadership style and knowledge correlating with national trends? Join me during this episode as EMS Educator and Vermont Deputy Commissioner of Public Safety, Dan Batsie, and I explore the report and discuss current trends, hot topics, education, leadership, and culture of the EMS profession.Please note, however, that Dan Batsie and I have no financial di...
