The Clearly Product Book Club Podcast - Clearly Product
Clearly Product
13 episodes
9 months ago
Every product manager builds things for customers, and knowing just who your customers are-what their needs, hopes, desires, frustrations and goals are-is the bedrock of all the work we do.
But how do you go about learning that? And how do you know when you've learned enough and can get back to building? Well, does has Erika Hall have the book for you!
Listen in as Sandi MacPherson and I dive into Just Enough Research and discuss how we've used the tools and tactics presented there to help us get the best things to customers. We talked through the Who, What, When, Where, How, and Why of user research.
All content for The Clearly Product Book Club Podcast - Clearly Product is the property of Clearly Product and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Every product manager builds things for customers, and knowing just who your customers are-what their needs, hopes, desires, frustrations and goals are-is the bedrock of all the work we do.
But how do you go about learning that? And how do you know when you've learned enough and can get back to building? Well, does has Erika Hall have the book for you!
Listen in as Sandi MacPherson and I dive into Just Enough Research and discuss how we've used the tools and tactics presented there to help us get the best things to customers. We talked through the Who, What, When, Where, How, and Why of user research.
The Clearly Product Book Club Podcast - Clearly Product
51 minutes 5 seconds
8 years ago
Episode 7: Crucial Conversations
As product managers, we have a bucket full of tools to finesse an idea from concept to customer. But slice and dice it how you will, we pass each of those hard-earned skills though some filter of how we communicate. Generally speaking, we do most of our communication by spoken word.
How much do you think about how you speak? We wanted to give this a thorough discussion, so we chose “Crucial Conversations” for this months conversation starter.
Turns out, this book is about a small subset of “crucial” conversation which the authors define as conversations where:
(1) stakes are high
(2) opinions vary and
(3) emotions run strong
While product managers must be adept communicators, few of our conversations are apt to be “crucial” by the definition of these authors, so we explored related areas outside the explicit domain of the book.
And this led us to a much higher value conversation! Instead of focusing exclusively on defusing potentially volatile moments, we shared our thoughts and experiences across a broad spectrum of conversational skills.
Listen in for our thoughts on PM communication skills: observing beyond the words, making safe space for others, leading with narrative, and more!
The Clearly Product Book Club Podcast - Clearly Product
Every product manager builds things for customers, and knowing just who your customers are-what their needs, hopes, desires, frustrations and goals are-is the bedrock of all the work we do.
But how do you go about learning that? And how do you know when you've learned enough and can get back to building? Well, does has Erika Hall have the book for you!
Listen in as Sandi MacPherson and I dive into Just Enough Research and discuss how we've used the tools and tactics presented there to help us get the best things to customers. We talked through the Who, What, When, Where, How, and Why of user research.
