In this episode of The Cash Pay Podcast, host Hillary Small kicks off a new series called As Seen On Reddit, where she unpacks real-world challenges that medspa and wellness practice owners are facing—and the community-driven solutions that can make all the difference.
The first post in the series comes from an owner feeling defeated by constant no-shows and one-time clients. Hillary breaks down the most effective responses from industry peers and shares her own insights on how to protect your schedule and improve retention.
You’ll discover practical strategies like requiring cards on file, setting and enforcing no-show fees, and automating appointment reminders to cut down on empty chairs. Hillary also highlights the importance of rebooking clients before they leave, creating memberships or loyalty programs that encourage repeat visits, and building authentic in-clinic experiences that keep patients coming back.
If you’ve ever felt frustrated by inconsistent schedules or the revolving door of one-time patients, this episode will give you actionable ways to stabilize revenue and strengthen client loyalty.
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Learn More & Connect:
Website: www.themedspasociety.com
Instagram: @medspasociety
Connect With Hillary: hillary@themedspasociety.com
Free Tools & Resources to Grow Your Business:
• MedSpa & Wellness Practice Start-Up Guide
• The MedSpa Society’s Little Black Book of Vendors & Resources