Article:https://www.cjen.ca/index.php/cjen/article/view/41 DOI: https://doi.org/10.29173/cjen41 The treatment and support patients receive in their transition from the Emergency Department (ED) to the patient care unit (PCU), and eventually, the community, have clinical consequences, psycho-social outcomes, and financial ramifications. This quality improvement report provides recommendations intended to improve patient experiences and outcomes, in the context of ED crowding. The recommendati...