What happens when agents start shaping organizations instead of just executing tasks? 

Frank Schmid explores: 

• Why human oversight remains non-negotiable for AI agents 
• How AI agents differ from traditional RPA tools 
• Governance, telemetry, and insider threat mitigation 
• Why AI agents may redesign workflows—and even organizations—on their own 
• The real reasons no agent is in production (yet) at Gen Re 

🔍 Watch now to dive deep into the future of enterprise workflows and the promise—and peril—of AI agents. 

Resources Mentioned: 

https://www.genre.com/us/knowledge/contributors/frank-schmid?page=1&facet=all 

⏱️ Timestamps: 

0:00 Podcast Highlights  

1:06 Frank's career journey and an overview of General Reinsurance  

3:46 The experience of incorporating AI into a legacy company  

4:42 The role of AI as a transformative general-purpose technology  

7:09 Overcoming skepticism and fostering AI adoption  

14:03 The three levels of GenAI adoption: task, workflow, and organizational redesign  

17:04 The shift from application-centric to data-centric thinking  

20:39 The strategy for using proprietary and hyperscaler models  

24:01 Competing for AI talent  

28:39 Increasing AI literacy among underwriters and actuaries  

30:26 The J-curve effect and measuring productivity gains  

34:03 Defining and approaching AI agents  

41:19 The role of AI in cybersecurity and the new threat of AI agents  

46:33 Lightning Round of Questions  

48:03 Final thoughts and farewell