In this insightful fireside chat, Joe Adamo from SAIC and Dr. Kelly Fletcher, Chief Information Officer of the United States Department of State, discuss the Department's ongoing digital modernization efforts and the role of technology in global diplomacy. Dr. Fletcher highlights the State Department's unique mission, emphasizing the importance of maintaining robust communication networks in crisis situations and the game-changing potential of low earth orbit satellite communication (LEO satc...
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In this insightful fireside chat, Joe Adamo from SAIC and Dr. Kelly Fletcher, Chief Information Officer of the United States Department of State, discuss the Department's ongoing digital modernization efforts and the role of technology in global diplomacy. Dr. Fletcher highlights the State Department's unique mission, emphasizing the importance of maintaining robust communication networks in crisis situations and the game-changing potential of low earth orbit satellite communication (LEO satc...
The Future of Customer Experience (CX) in the Public Sector
The Buzz with ACT-IAC
35 minutes
1 week ago
The Future of Customer Experience (CX) in the Public Sector
We get to talk with Lee Becker, Senior VP and Executive Advisor for Public Sector and Healthcare at Medallia, to discuss the evolving role of customer experience (CX) in government. Lee shares his journey from being a Navy corpsman to becoming an advocate for improving government services through technology. He emphasizes the importance of collaboration between government and industry, the challenges of implementing CX, and the significance of initiatives like the Government Service Delivery ...
The Buzz with ACT-IAC
In this insightful fireside chat, Joe Adamo from SAIC and Dr. Kelly Fletcher, Chief Information Officer of the United States Department of State, discuss the Department's ongoing digital modernization efforts and the role of technology in global diplomacy. Dr. Fletcher highlights the State Department's unique mission, emphasizing the importance of maintaining robust communication networks in crisis situations and the game-changing potential of low earth orbit satellite communication (LEO satc...
